Terms and Conditions

Instep Dance Shoes & Dancewear – Terms and Conditions

By accessing and browsing the Instep Dance Shoes & Dancewear Website you agree to the following terms:

The contents of this website are owned by Instep Dance Shoes & Dancewear. Except solely for your own personal use, the contents of this site whether in part or in whole cannot be reproduced, transferred, distributed or stored without the prior written permission of Instep Dance Shoes & Dancewear.

Instep Dance Shoes & Dancewear endeavours to ensure that this site is updated on a regular basis and that the data and other material available is correct and complete, we do not accept liability for any errors made or omissions from this site. Instep Dance Shoes & Dancewear shall not be liable for any claims or losses of any nature, arising indirectly or directly from the use of the data or material on this site or unauthorised access to this site or otherwise howsoever arising (except to the extent required by law).

Links to other sites from this site are for information only and Instep Dance Shoes & Dancewear accepts no responsibility or liability arising from access to, or the material on, any site which is linked from or to this site.

Formation of Contract of Sale:

No contract shall be deemed to have been made until an order placed by the purchaser has been accepted, and confirmed in writing by email from Instep Dance Shoes & Dancewear. Instructions expressed orally shall be excluded unless otherwise agreed in writing by a partner of Instep Dance Shoes & Dancewear


All prices include VAT and not delivery charges. Although every effort is made to publish and quote correct prices, we shall not be held responsible for pricing mistakes that may occur. Prices may change without notice at any time.


Every effort is made to deliver promptly, but no delivery dates are guaranteed and deliveries are subject to availability. Instep Dance Shoes & Dancewear reserves the right to make deliveries in instalments if necessary. All claims for non-delivery shall be deemed waived unless reported to Instep Dance Shoes & Dancewear within three days of the intended delivery of each shipment. The risk of damage and loss transfers to the purchaser once delivery has taken place. The normal delivery area for Instep Dance Shoes & Dancewear is Mainland UK excluding the Scottish Highlands and Islands. Always check the delivery charges which apply to your shipment.

Orders are normally dispatched within 1-3 working days subject to stock availability.

Estimated delivery time is 2-3 working days from dispatch. We may dispatch your items separately – so you may receive an order as several packages delivered at different times. Please note Standard Delivery services are NOT guaranteed delivery times – please be aware that delivery times will vary and may be longer than expected.

Please note we cannot add additional delivery instructions to your parcel. If you are not available at the time of delivery, the postman should leave a card for you to arrange collection or re-delivery from your local sorting office.

Bounced parcels – if your parcel is returned to us as undelivered, we will contact you. We cannot offer refunds for postage on non-delivery. If you require us to resend the order then additional postage may be chargeable.



Goods must be paid for at the time of ordering in advance of delivery by the payment methods offered on this website.
In transit damage, faulty goods, & returns policy:

The purchaser shall inspect and test goods on receipt where possible. Any damage should immediately be reported to Instep Dance Shoes & Dancewear and the carrier noting any shipping reference numbers etc. Instep Dance Shoes & Dancewear shall not be responsible for damaged goods unless they have been reported to them within 14 days after receipt.

Goods not damaged in transit but becoming faulty within 14 days of receipt should be reported to Instep Dance Shoes & Dancewear where arrangements for replacement, repair, or refund will be made. Faulty or damaged goods should have been received back at Instep Dance Shoes & Dancewear in a complete condition in their original packaging before any action will be taken by Instep Dance Shoes & Dancewear to address the situation unless specific arrangements to the contrary have been made with Instep Dance Shoes & Dancewear. For goods which become faulty after 14 days, purchasers should contact Instep Dance Shoes & Dancewear. Instep Dance Shoes & Dancewear reserve the right to apply a re-stocking charge of up to 25% if goods are returned incomplete or without the original packing. Always keep the original packaging for at least 14 days.

Exchanges, Returns, Credit or Refunds:

No goods may be exchanged or returned for credit or refund unless agreed by Instep Dance Shoes & Dancewear in within 28 days of purchase. Any credit, if granted (at the sole discretion of Instep Dance Shoes & Dancewear). may be subject to the deduction of handling charges and to adjustment depending on the condition of the goods returned. The responsibility for damage to returned goods during transit lies with the purchaser unless the carrier transporting the goods has been appointed by Instep Dance Shoes & Dancewear. No credit or refund will be considered until Instep Dance Shoes & Dancewear has received and inspected the goods.

Once agreed in writing you may return any unused items in a re-saleable condition for a refund or exchange for orders that are:

Unworn in original packaging,

With tags attached,

Tights or underwear must be in unopened packaging,

Faulty items.

Please check the size of your items by trying them on. Many of our shoes are supplied in US or European sizes, which we advise on or convert to UK sizes. Therefore the UK size you have ordered may not match the number on the box!

When returning items for refund or exchange it is your responsibility to return the goods to us at your cost unless there has been an error by Instep Dance Shoes & Dancewear in your order. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we have taken receipt of them. In case of dispute, we also recommend you retain proof of sending. You may be liable for recovery costs of goods not received once you have given your notice of cancellation.

For orders with an error, please inform us via info@instepdancewear.co.uk. We will issue instructions on how to return your goods.

We request that you obtain proof of posting (either a Certificate of Posting or postage receipt). We cannot accept responsibility for lost parcels unless you have proof of posting. Items returned postage unpaid may not be delivered.

Please note:

Unfortunately we cannot accept requests for additional items (above the quantity of items on the original order) on returns. A new order should be placed on the website instead.

Due to hygiene reasons, we cannot accept returned underwear and tights in opened packaging or other items that are indicated as non-returnable on the product description.

This does not affect your statutory rights.


All shipping dates are approximate and Instep Dance Shoes & Dancewear shall not be liable for delays caused beyond their reasonable control. Instep Dance Shoes & Dancewear shall not be liable for and the purchaser shall indemnify Instep Dance Shoes & Dancewear against any claim for loss or damage caused by goods supplied by Instep Dance Shoes & Dancewear whilst in the possession of the purchaser including any third party claims.

Instep Dance Shoes & Dancewear does not accept responsibility for the specific purposes in which the goods are applied including but not limited to compatibility with other equipment. Specifications published on the website or in printed matter supplied by Instep Dance Shoes & Dancewear or spoken by a representative or agent of Instep Dance Shoes & Dancewear concerning any use or application of any goods supplied by Instep Dance Shoes & Dancewear under this contract is believed to be reliable but Instep Dance Shoes & Dancewear makes no warranty expressed or implied in regard thereto nor does Instep Dance Shoes & Dancewear in any way represent the results which may be obtained by integrating its goods with goods supplied by other manufacturers or companies.

Title of Goods:

The property of all goods supplied by Instep Dance Shoes & Dancewear shall remain with them until all monies in respect of the goods have been paid. Should the purchaser default on any payment due under any contract Instep Dance Shoes & Dancewear has the right without prejudice to recover and remove from the purchasers premises the goods to which the default refers. The same shall also apply should the purchaser become bankrupt or insolvent or have a receiving order made against them or compound with their creditors or carry on their business under a receiver for the benefit or their creditors.


No modifications of these conditions of sale shall be effective or valid unless hereon or contained in a separate written document approved by Instep Dance Shoes & Dancewear. Other statements of action by representatives, agents, or others shall not be valid and until so written and accepted. Where a fixed price is agreed customers must obtain acknowledgement in writing, by email, as no re-negotiation returns or credit will be processed without this acknowledgement.


We aim to keep all your personal details secure but are not liable for any losses caused as a result of unauthorised access to information provided by you.


This contract shall be subject to the laws of England and construed in all respects as an English contract.